1. Which shipping option do you offer?
For a fixed fee of £5, we provide economy shipping inside the United Kingdom. Usually, it takes 5-8 business days from the date of shipment for delivery.
2. How can my order be tracked?
You will receive a tracking number and an email confirmation as soon as your order ships. This number is available on our Track Your Order page.
3. Do you offer worldwide shipping?
As of right now, Xplore Mart only offers shipping inside the UK. In the future, we intend to provide international shipping. Watch this space for updates!
4. What happens if my order is delivered broken?
Although we take great care to package your things, if for any reason your order arrives damaged, please email us at contact@xploremart.com as soon as possible with pictures showing the damage. We'll have a replacement or a refund set up as soon as we can.
As long as the item is undamaged and in its original packaging, returns are accepted within 30 days after the original purchase. Please see our Return & Refund Policy or get in touch with customer care to start a return.
6. Do your bags have real leather construction?
Yes, a large number of our totes, shoulder bags, and purses are made from premium real leather. For those who would rather, we also provide a line of items composed of high-quality synthetic materials.
7. How should my Xplore Mart bag be maintained?
When not in use, we suggest storing your Xplore Mart bag in a cool, dry location and wiping away any dust with a soft cloth to preserve its attractiveness. Using a leather conditioner on leather purses can help keep the material intact.
8. After placing my order, may I modify or cancel it?
Orders are processed promptly, however if you need to modify or cancel, please get in touch with us 24 hours after placing the order. We might not be able to make modifications beyond this time since your order could have already been processed.
9. In what currencies do you post your prices?
On our website, all prices are expressed in British pounds (GBP). If you are using a non-GBP card, your card issuer may apply a conversion rate. Your payment will be processed in GBP.
10. How can I offer recommendations or comments?
We appreciate your opinions and would be interested in hearing them! Send us an email at contact@xploremart.com with any comments, questions, or recommendations. Your feedback enables us to keep getting better at serving you.